Pastikan Digitalisasi Pelayanan JKN Berjalan Baik, BPJS Sosialisasikan Aplikasi Mobile JKN Hingga Ke Ujung Kabupaten Bogor

CIBINONG, (BS) – Sebagai satu-satunya program jaminan sosial kesehatan di Indonesia penyelenggaraan Program Jaminan Kesehatan Nasional (JKN) menjadi jaminan kesehatan yang diandalkan seluruh lapisan masyarakat.

Sejak Program JKN berlangsung BPJS Kesehatan sebagai penyelenggara salah satu program pemerintah ini selalu berupaya memastikan layanan kepada masyarakat berjalan baik di setiap wilayah.

Menuju digitalisasi layanan BPJS Kesehatan berfokus pada simplifikasi layanan demi tingkatkan kepuasan peserta. Hal ini diwujudkan BPJS Kesehatan yang senantiasa meluncurkan berbagai inovasi.

Sejalan dengan kemajuan teknologi yang serba digital BPJS Kesehatan memberikan aplikasi yang dapat dimanfaatkan seluruh masyarakat yakni Aplikasi Mobile JKN. Hal tersebut disampaikan oleh Kepala BPJS Kesehatan Cabang Cibinong Ondrio Nas saat supervisi fasilitas kesehatan untuk memastikan layanan digital berjalan baik.

“Kabupaten Bogor termasuk kabupaten yang memiliki wilayah luas dengan jumlah penduduk kabupaten terbanyak di Indonesia. Bukan hanya Program JKN yang kerap diinformasikan secara masif namun inovasi dan terobosan yang diberikan untuk memudahkan layanan peserta juga harus diinformasikan agar pemanfaatannya dapat maksimal. Salah satunya adalah Aplikasi Mobile JKN yang memiliki berbagai menu didalamnya antara lain antrean online, perubahan data pribadi dan Kartu JKN Digital,” ujar Ondrio, Selasa (08/11)

Berbagai fitur tersedia di Aplikasi Mobile JKN salah satunya antrean online. Pada menu tersebut peserta mendapatkan kepastian jadwal layanan kesehatan dengan mendaftar melalui Mobile JKN, hal tersebut menjadi solusi atas kasus antrean yang membeludak di fasilitas kesehatan. Manfaat positif yang dirasakan pasien juga dapat berdampak pada meningkatnya kepuasan peserta terhadap layanan di fasilitas kesehatan. Hal ini mendapat apresiasi tanggapan positif dari Kepala Puskesmas Dian Nurdiani.

“Aplikasi Mobile JKN ini aplikasi yang sangat memudahkan peserta terlebih lagi untuk wilayah yang termasuk di ujung wilayah Kabupaten Bogor seperti di Puskesmas Cigombong. Adanya Aplikasi Mobile JKN membuat pasien tidak perlu antre terlalu lama karena cukup mendaftar lewat aplikasi kemudian sudah muncul nomor antrean, dan peserta bisa memperkirakan jam berapa harus datang ke fasilitas kesehatan,” tambah Dian.

Adanya kemudahan layanan untuk peserta sejalan dengan meningkatnya kepuasan peserta. Di jaman serba modern saat ini jarak bukan menjadi masalah, pelayanan publik tidak lagi mengandalkan pelayanan tatap muka untuk melayani peserta. Seperti halnya BPJS Kesehatan menghadirkan Aplikasi Mobile JKN yang dapat dimanfaatkan di mana pun dan kapan pun selama ada smartphone dan jaringan internet. Dian menambahkan sudah seharusnya masyarakat memanfaatkan kanal layanan digital untuk mendapatkan informasi data pribadi mau pun perubahan data pribadi yang tentunya secara aman dilengkapi dengan verifikasi data.

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